1. Information We Collect

CleansePro Cleaning Solutions ABN 45 120 175 266 (“CleansePro”, “we”, “us”) collects personal information to provide cleaning services and manage our business relationship with you.

Information you provide directly

Name, phone number, and email address when requesting a quote or booking
Property address and access details required to perform cleaning services
Payment information processed securely through our payment provider
Service preferences, special requirements, and feedback you provide
Communications you send us by email, phone, or contact form

Information collected automatically

Website usage data including pages visited, time on site, and referring pages
Device and browser information collected through cookies and analytics tools
IP address and approximate location data

2. How We Use Your Information

We use the information we collect to:

Provide, schedule, and manage cleaning services you have booked
Respond to quote requests and enquiries
Process payments and send invoices and receipts
Send service reminders, booking confirmations, and follow-up communications
Improve our services, website, and customer experience
Comply with our legal and regulatory obligations
Send marketing communications where you have consented or where permitted by law

We will not use your information for any purpose that is inconsistent with this privacy policy without first obtaining your consent.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers — third-party companies that help us operate our business, including payment processors, scheduling software, and email platforms. These providers are contractually required to protect your information.
Our cleaning staff — who need your property address and access details to perform services
Legal authorities — where required by law, court order, or to protect the safety of our staff, clients, or third parties
Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity

4. Data Storage & Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures including encryption, access controls, and regular security reviews to protect your data from unauthorised access, disclosure, or loss.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Customer records are typically retained for 7 years in accordance with Australian tax and business record-keeping requirements.

While we take all reasonable steps to protect your information, no method of transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us.

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience and analyse website usage. Cookies are small text files stored on your device.

Types of cookies we use

Essential cookies — required for the website to function correctly
Analytics cookies — help us understand how visitors use our website (e.g. Google Analytics)
Marketing cookies — used to deliver relevant advertising (e.g. Google Ads remarketing)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit oaic.gov.au.

6. Your Rights & Choices

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below. We will respond to all requests within 30 days.

To unsubscribe from marketing emails, click the unsubscribe link in any email or contact us directly.

7. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or complaints about our privacy practices, or wish to exercise your privacy rights, please contact us:

Privacy Policy

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